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FAQ's
 
You will earn 100 points for every class you complete. You will earn your first reward at 800 points. You will see a pop-up screen appear in the app when you earn a badge. You can then visit the Service Desk at your club to redeem your reward. The reward counter resets back to zero points at each reward threshold. This means that your total points for the next reward will be 2,000 (800 plus 1,200).
You will earn 100 points for every F3 class that you complete (enrolled and checked-in). When viewing a class in the app you can click on the “Additional Info” button to see exactly how that class is scored.
Your new class points should appear in the app the next time you log in.
Your Total Points will increase by 100 after every class. This number is represented in the rewards meter on the home page of the app and as Total Points on the Profile tab of the app.

The Forge, Fire and Flow scores and graphics on the home screen are influenced by two factors: how a class is scored and how many points you have already accumulated in each category. For example: if you have satisfied all your Flow requirements for your current focus level, and you complete a class that is scored as 100 Flow points your Flow graphic and your Flow points score will not change. However, all 100 points will be added to your Total Points and bring you that much closer to your next reward

Newly earned badges appear in your profile on your next log-in.
You can reset either Username or Password by clicking “Having trouble signing in?” on the app login screen or within the Settings tab in the app.
” Log-in times vary based on several factors including access to cellular or Wi-Fi networks.
No – the app requires access to a cellular or Wi-Fi network.
The app will display the most up to date information provided by our club management software. This means that last minute substitutions will not be displayed, but instructor changes that are planned will show up in the app
No, this feature has not yet been incorporated into the app. We are working on including this in a future version.
 

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Get in touch

  • Hours: M-Th: 5:00am-9:00pm
    F: 5:00am-8:00pm
    S-Su: 7:00am-7:00pm
  • Address: The Studio
    730 Camino Ramon #200
    Danville, CA 94526
  • Non-Member Services:
    (925) 266-3862
  • Member Services:
    (925) 838-9200